You also have the right to.

Make a complaint if you are not satisfied with the service you receive.

The charter also states what we expect of you in return.

• Attend regularly and punctually, letting us know if you are unable to attend.
• Follow health and safety procedures.
• Behave in a way that maintains the friendly atmosphere of the centre and respect other people, staff and learners.

It is unacceptable to:

• Use verbal abuse or foul language, make racist or sexist comments.
• Act in an aggressive, threatening or disruptive way.
• Commit harassment or discrimination of any kind is against our 'Code of  Conduct' and could lead to disciplinary action.
• Theft of, or damage to MaTReC's or learners property is also regarded as unacceptable.

Equal Opportunities

MaTReC aims to treat everyone as an individual. If you feel this is not the case, please inform your tutor, member of staff or Learner Representative. We request that all learners display a caring and positive attitude to other learners and staff.

A copy of MaTReC's Equal Opportunities Policy is displayed in each teaching room and in the coffee bar.

Learner Reps

Learner Representatives play an important role in MaTReC' s Management Committee. Learner Reps are nominated, voted for and elected by learners at regular intervals throughout the year. Their role is to put the views of the learners to the Management Committee and relay information from the meeting back to the learners.